Frequently asked questions
Looking for information? I am too. Check out the most frequently asked questions here.
When can I expect my order to be delivered?
Delivery takes 8-13 business days. We process orders within 1-3 business days. Once processed, delivery takes 7-10 days. After your order ships, we’ll send you an email with updates on its progress. We strive to make ordering and delivery clear and fast.
Can I cancel my order?
You can cancel your order within 30 minutes of placing it. After that, it may already be processing and cancellation may no longer be possible. If you have any questions, contact us as soon as possible.
What is the return and exchange policy?
You have 30 days from receiving your order to decide whether to return or exchange it. Contact our customer service team, and we’ll get the process started.
What payment methods are available?
We gladly accept all major credit cards - Visa, Mastercard, Maestro, and American Express. We also accept BLIK, Apple Pay, and Google Pay.
Can I track my order?
After your order has been processed and shipped, you’ll receive an email with a tracking number. You can check your package’s status in the “Track your order” section of our website.
Is my payment information safe?
When you complete your order, your payment details are sent to external payment systems. The payment systems process these details immediately.